Privacy & Cookie Policy

Roxoa (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy & Cookie Policy explains how we collect, use, and protect your personal information when you visit our website or otherwise engage with us.

 

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Roxoa is a UK-based jewellery group headquartered at:

 

Endurance House
Queensway South
 Gateshead
Tyne and Wear
 NE11 0EF
 United Kingdom

 

We act as the “data controller” of your personal data.

2. Personal Data We Collect

We may collect and process the following types of personal data:

 

  • Information you provide directly: such as your name, contact details, and information submitted via our contact form or other correspondence.

  • Website usage information: including IP address, browser type, operating system, and details of how you use our website (collected through cookies and similar technologies).

  • Business-related information: if you represent a supplier, partner, or other stakeholder, we may process your professional contact details and communications.
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We do not collect sensitive personal data unless you choose to provide it and it is strictly necessary.

3. How We Use Your Information

We use your personal data for the following purposes:

 

  • To respond to your enquiries submitted via our contact form.

  • To provide and improve our website, services, and communications.

  • To comply with legal or regulatory requirements.

  • To protect the rights, property, and safety of our business, our employees, and our website users.

  • For internal record-keeping and administration.

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We will only process your personal data where we have a lawful basis under UK GDPR, such as consent, legitimate interests, contractual necessity, or legal obligation.

4. Sharing Your Data

We do not sell your personal data.

 

We may share your information with:

  • Trusted service providers who process data on our behalf (e.g. website hosting, analytics, IT support).

  • Professional advisors such as lawyers, auditors, and insurers.

  • Regulatory authorities or law enforcement when required by law.

Any third parties we engage are required to keep your data secure and use it only for the agreed purposes.

5. International Transfers

If your personal data is transferred outside the UK (for example, where our service providers host data abroad), we will ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, and to meet legal, regulatory, or reporting requirements.

7. Your Rights

Under UK data protection law, you have the following rights:

 

  • Right of access – to request a copy of the personal data we hold about you.

  • Right to rectification – to have inaccurate data corrected.

  • Right to erasure – to request deletion of your data where there is no lawful reason to continue processing.

  • Right to restrict processing – to request limits on how we use your data.

  • Right to data portability – to receive your data in a structured, commonly used format.

  • Right to object – to object to processing based on legitimate interests or direct marketing.

  • Rights in relation to automated decision-making – we do not make decisions solely by automated means that produce legal or similarly significant effects.

You can exercise these rights at any time by contacting us via the contact form on this website.

 

If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration, or disclosure.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, understand site usage, and improve our services.

 
What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to the website owner.

 
Types of Cookies We Use:
  • Strictly Necessary Cookies – required for the website to function properly (e.g. page navigation, secure access).

  • Performance & Analytics Cookies – help us understand how visitors use the site (e.g. Google Analytics).

  • Functionality Cookies – remember your preferences and enhance your experience.

  • Targeting/Advertising Cookies – may be used to deliver content or ads relevant to your interests.

 
Managing Cookies

When you first visit our website, you will be presented with a cookie banner giving you the option to accept or manage your preferences.

You can also manage cookies through your browser settings. Please note that blocking some cookies may affect site functionality.

For more information about cookies, visit www.allaboutcookies.org.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy & Cookie Policy does not apply to those websites, and we are not responsible for their content or privacy practices.

11. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated “last revised” date.

12. Contact Us

If you have any questions or concerns about this Privacy & Cookie Policy or how we process your personal data, please contact us via the contact form on our website or write to us at:

 

Roxoa

Endurance House
Queensway South
Gateshead
Tyne and Wear
NE11 0EF
United Kingdom