With all our teams working under one roof, collaboration is seamless and decisions happen fast. This close-knit setup means we can refine and evolve our online stores quickly, staying responsive to customer needs and market opportunities. Explore how each team plays a part below.
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Customer Services
Our Customer Service team works collaboratively to support four jewellery brands by delivering exceptional service and care at every stage of the customer journey. Led by the Director of Customer Experience and supported by Customer Service Representatives specialising in customer support, aftercare, and order management, the team works closely with logistics, e-commerce, and operations to provide timely assistance, clear communication, and effective solutions. Their focus is on ensuring seamless experiences, building trust, and strengthening the brand’s reputation.
Data
Our Data team manages the entire data lifecycle, from collection and transformation to analysis and reporting. As a data-driven company, we have invested over £20m in industry-specific data across a customer base of 350,000. The BI function focuses on dashboards, reports, and insights, enabling stakeholders to make data-driven decisions through clear visualisations and analysis. Our data engineers focus on the on-site data layer, deep-dive analyses, and the building and maintenance of ETL pipelines, integrating multiple sources via databases and APIs. We also place strong emphasis on bespoke system integration with a number of e-commerce platforms.
Design
Our Design team enhances the online shopping experience across our e-commerce websites. The team oversees site design and functionality, working closely with internal teams on optimisation and development. They conduct user research and leverage insights to guide product direction. A key part of the workflow is usability testing with our audience, which helps validate updates and ensure they genuinely improve the on-site experience. Alongside this, the team delivers graphic and brand design for product marketing visuals, combining creativity with problem solving to drive meaningful improvements that matter most to our audience.
Marketing
Our marketing team works collaboratively to grow four jewellery brands through a mix of creative strategy and data-driven execution. Led by the Head of Marketing and supported by specialists in social media, email, content & SEO, campaigns, and digital communications, the team partners closely with design, web development, and data teams to deliver impactful campaigns, optimised content, and seamless customer experiences that enhance brand visibility and drive business growth.
Warehousing
Our Warehousing team ensures smooth, accurate, and reliable order fulfilment across all jewellery brands. Handling stock management, quality control, packaging, and dispatch, the team works closely with logistics, customer service, and operations to create a seamless flow from purchase to delivery. With a focus on speed, precision, and care, they ensure customers receive their jewellery quickly, safely, and beautifully presented, reinforcing trust and elevating the overall brand experience.
Web Development
Our Web Development team builds and maintains the scalable e-commerce platform that powers four jewellery brands across multiple regions. Specialising in Magento 2, the team leverages Google Cloud infrastructure and DevOps automation to deliver fast, reliable, and secure online experiences. By collaborating with design, marketing, and operations, they create adaptable solutions that support growth, optimise performance, and ensure seamless customer journeys, laying the digital foundation for innovation and long-term success.
Shape the Future With Roxoa
Our team is always evolving in this dynamic industry. If you are ready to take the next step in your career, then send us your CV and we will be in touch.